s94 Responsible Gaming —
How to Stay in Control
Gaming should be entertainment, nothing more. Explore tools, alerts, and ways to get help here so you can stay in control.
Gaming and Responsibility
At s94, we take seriously the goal of providing every player with an enjoyable and engaging experience. However, gaming is also an area where financial and mental stress can arise, which is why we have established a firm Responsible Gaming policy.
Responsible gaming does not mean chasing the biggest possible wins — it means being able to sustain your gaming over time, making healthy decisions, and seeking help when needed. s94 is a platform that puts players' wellbeing first.
Protection Tools and Services
s94 provides these tools so players can stay in control themselves.
Self-Exclusion
If you want to stop gaming on your own terms, you can temporarily close your account for a set period. This option is available at the player's own discretion.
Deposit Limits
You can set a maximum deposit amount in advance on a daily, weekly, or monthly basis. Setting a budget ahead of time helps limit financial losses.
Time-Out
When you want to take a short break from gaming, use the Time-Out option to temporarily suspend your account for anywhere from 24 hours up to 30 days.
Gaming History Access
You can clearly view your gaming history and review your spending patterns. Understanding your own behaviour is the first step toward staying in control.
24/7 Support
If you are feeling stressed about gaming, you can reach s94's Live Chat (24/7) or [email protected] for immediate assistance.
Protecting Family and Friends
If a family member is affected by gambling, contact our Support team to get help.
Signs of problem gambling
If you are experiencing one or more of the following signs, you should take steps to control your gambling right away.
- Continuing to gamble with more money to try to win back losses
- Gambling is causing problems in your relationship, work or studies
- Trying to stop gambling but being driven to keep playing again and again
- Borrowing money from family or friends because of gambling
- Hiding gambling-related matters from your family
- Feeling like you cannot go without gambling and experiencing withdrawal-like symptoms
How to get help — step by step
Acknowledge your situation
Honestly recognising that gambling is causing a problem is the first step to solving it. It is not something to be ashamed of — it is a sign of good judgement.
Contact s94 Support
Reach our Support team via Live Chat (24/7) or at [email protected]. We can immediately activate Self-Exclusion, deposit limits or Time-Out settings for you.
Set limits
Set a deposit limit to reduce your gambling and prevent unnecessary extra deposits. The limit takes effect immediately after it is set.
Seek professional help if needed
Do not hesitate to reach out to gambling counsellors and medical professionals. Stress caused by gambling is a health issue that can be treated.
Self-control settings in detail
Each tool can be adjusted in your account settings or activated through the Support team.
Deposit Limit
Set a cap on how much you can deposit daily, weekly or monthly. This prevents you from going over your budget. The limit takes effect immediately after it is set.
Time-Out — Temporary Break
Pause your gambling for anywhere from 24 hours up to 30 days. Your account will only become accessible again once the period ends, and you cannot make deposits during that time.
Self-Exclusion
If you want to stop gambling for an extended period, you can close your account using Self-Exclusion. To reopen it you must contact Support — it will not be reopened immediately and a review process will be carried out.
Gambling History
You can check your gambling history, deposit records and withdrawal records inside your account. This data helps you keep track of yourself.
Ready to use the self-protection tools?
Contact the s94 Support team via Live Chat to set limits, activate Time-Out or arrange Self-Exclusion. If you want to check the FAQ, feel free to ask anything.